As there is more to life than enterprise search, Norconex is proud to be participating in the Run for the Cure fundraising event for breast cancer. This event will take place in Ottawa, Ontario, Canada, on October 2nd. We encourage you to come run with us, or make a donation.
Pascal Essiembre and David Gaulin will both be present, along with other Norconex colleagues and family members.
This coming October, London will host the first ever Enterprise Search Europe conference. This conference is a brother event of the well-established US based Enterprise Search Summit. Norconex is proud to present a variation of its successful talk regarding the importance of gathering good search analytics data, and how to best act on such data.
Using the great feedback David Gaulin received from his last presentation, he will present an updated talk explaining how following and understanding your users search behaviours can be used to successfully measure and improve your enterprise search investment.
David’s talk “How to Make your Silent Search Users Talk: Actions Speak Louder than Words” is scheduled for Tuesday October the 25th, just before lunch. The Enterprise Search Europe program is now available.
If you’re interested in the enterprise search space, and you’re in Europe, or traveling to Europe, make sure you don’t miss this event. We’re looking forward to seeing you there!
Once again the New York Enterprise Search Summit brought together a lot of interesting people from the industry. Several presentations were given in front of full rooms, which may suggest renewed interest in the search industry. This being said, that interest seems to be spread across the globe. At this search summit we seemed to meet significantly more people from other parts of the world than New York or anywhere else in the US. We had great conversations with people from Germany, Holland, Australia, France, South Africa, and the UK – always great to see new faces! Naturally, Norconex stepped in to represent Canada. Our VP of Services David Gaulin presented a successful talk on the importance of capturing and interpreting good search metrics to improve your search offering. (more…)
Interested in finding out how you can make sure your search implementation is being used effectively? Come see our upcoming Enterprise Search Summit 2011 presentation. David Gaulin, our VP of Professional Services, will be presenting his talk titled “How to Make Your Silent Search Users Talk: Actions Speak Louder Than Words”. David will demonstrate how captured search statistics can be used to improve any search implementation, and ultimately lead your search users towards a better overall search experience.
How to Make Your Silent Search Users Talk: Actions Speak Louder Than Words
Tuesday, May 10, 2011
Breakout A
11:15 a.m. – 12:00 p.m.
Actions speak louder than words. By listening to the actions per formed by users of your enterprise search systems, you can extract valuable insight into what is and is not working with you search offering. Direct user feedback is amazing, but is also usually hard to come by, biased or too simplistic to truly express a user’s complete state of mind. Tracking user actions, with the help of good and relevant statistics, is often more revealing than direct user feedback. In this presentation, Mr. Gaulin demonstrates how to leverage those user actions by identifying search failure and success patterns, and how to put in place the corresponding adjustments needed to improve your enterprise search system.