SUPPORT

We specialize in professional enterprise search services, including commercial crawling support, and enterprise search support for all the leading search platforms. Whether you're building your search engine infrastructure, or need assistance with an existing system, we can help. From basic assistance to hands-on help, there's a support package that fits your needs.

SUPPORT

We specialize in professional enterprise search services, including commercial crawling support, and enterprise search support for all the leading search platforms.

Whether you’re building your search engine infrastructure, or need assistance with an existing system, we can help.

From basic assistance to hands-on help, there’s a support package that fits your needs.

Support Packages & Pricing

Ask The Experts

Have your questions answered by an expert.
$499 per month

16 business hour response time

3 incidents per month

Ticketing System

Supports Enterprise Search Engine Product

Supports Norconex Collectors Products

We Back You Up

Professional assistance when you need it.
$999 per month

8 business hour response time

6 incidents per month

Ticketing System

Supports Enterprise Search Engine Product

Supports Norconex Collectors Products

10% Product Discounts

Enterprise

24/7 monitoring, reporting, and quick response time.
Custom

1-4 business hour response time

unlimited incident response

Ticketing System

20-hours hands-on assistance/month +

24/7 Emergency Service

Supports All Norconex products

25% Product Discounts

Additional Services: Features & Enhancements, Reports & Recommendations, Hosting Support

Sign up for one year and receive one month free!

We support all major enterprise search engines including:

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Experts in Search

Our in-house team of specialized support professionals have years of collective experience under their belts. We have the knowledge and skills to see your project through.

Quick Turnaround

When you need help and answers fast, you can rely on us to step in quickly. Our packages begin with response times as low as one hour!

In-house Support

Our company is based in Canada’s National Capital Region (just outside Ottawa). No outsourcing, no part-timers and no hobbyists; only the professional, high-quality enterprise search support you need.