SUPPORT
We specialize in professional enterprise search services, including commercial crawling support, and enterprise search support for all the leading search platforms. Whether you're building your search engine infrastructure, or need assistance with an existing system, we can help. From basic assistance to hands-on help, there's a support package that fits your needs.
SUPPORT
We specialize in professional enterprise search services, including commercial crawling support, and enterprise search support for all the leading search platforms.
Whether you’re building your search engine infrastructure, or need assistance with an existing system, we can help.
From basic assistance to hands-on help, there’s a support package that fits your needs.
Support Packages & Pricing
Ask The Experts
Have your questions answered by an expert.
16 business hour response time
3 incidents per month
Ticketing System
Supports Enterprise Search Engine Product
Supports Norconex Crawler Products
We Back You Up
Professional assistance when you need it.
8 business hour response time
6 incidents per month
Ticketing System
Supports Enterprise Search Engine Product
Supports Norconex Crawler Products
10% Product Discounts
Occasional Hands-on
Fast hands-on response to any issue that arises.
8 business hour response time
Unlimited incident response
Ticketing System
Dedicated Support Line
10-hours hands-on assistance/month
Supports Enterprise Search Engine Product
Supports Norconex Crawler Products
Supports Bug Fixes and Releases Products
25% Product Discounts
Enterprise
24/7 monitoring, reporting, and quick response time.
1-4 business hour response time
Unlimited incident response
Ticketing System
Dedicated Support Line
20-hours hands-on assistance/month +
24/7 Emergency Service
Supports All Norconex products
25% Product Discounts
Additional Services: Features & Enhancements, Reports & Recommendations, Hosting Support
Sign up for one year and receive one month free!
We support all major enterprise search engines including:
Experts in Search
Our in-house team of specialized support professionals have years of collective experience under their belts. We have the knowledge and skills to see your project through.
Quick Turnaround
When you need help and answers fast, you can rely on us to step in quickly. Our packages begin with response times as low as one hour!
In-house Support
Our company is based in Canada’s National Capital Region (just outside Ottawa). No outsourcing, no part-timers and no hobbyists; only the professional, high-quality enterprise search support you need.