SUCCESS STORIES

We helped Lexus develop both their site search and searchable FAQs section for Lexus owners.

The Lexus “knowledge center” shares its documents with the primary site search, meaning on-going maintenance would be that much easier. However, the separate user interface and navigation of these two search functionalities make them appear to be unique, whilst behind the scenes they use the same common search system.

A team at the United States Department of Education was looking to implement open source search within the department. After doing their research, they have adopted our popular Norconex Collectors. They wanted to use these powerful and flexible crawlers for their projects, but knew they would need some support and guidance from the experts along the way. Together we came up with a custom support package to provide them with automatic email notifications for all patches and updates for their open source tools, as well as some monthly hands-on time with our team to help guide them throughout their search development.

The Treasury Board of Canada was looking to develop a prototype search platform to showcase various search features and functionality. A key requirement for this project was to build various search components that could be implemented across multiple federal government departments.

Norconex worked with their requirements to develop a search “testbed”. We used open source solutions along with vehicle and health recall data obtained from the government of Canada’s Open Data initiative. The solution showcases various features such as generic search, smart suggest, results grouping, collapsing and clustering, as well as a barcode scanner search.

For this client we have worked on numerous search related projects, an example being the Clinical Key project where we helped migrating an existing Search infrastructure from proprietary servers to the cloud.

To accomplish this, our Search Experts implemented a sophisticated search-driven application that relies on multiple cloud servers as its core platform for online searching and delivery of information. The implementation included the addition of new features as well as re-architecting and re-implementing from the ground up to be more efficient for end-users, faster, and faster at indexing the massive amount of content while ensuring a smooth operation of the system.

We assisted Industry Canada to implement a Google Search Appliance featuring a single search box to retrieve documents from various data repositories across within their network department. This search box was the continuation of a migration project done a decade earlier to move from a legacy to a more up-to-date and modern search technology infrastructure.

The search system we developed for the DND featured a simple and straightforward search interface to help the public find and access their content. Yet besides being simple on the surface, there was extensive under-the-hood development for search intelligence using synonyms, topics, and content ranking – while also incorporating document categories in the search functions to help users filter down to what they want.

Our work for the CRTC involved the modernization of their enterprise search system. Now, people looking for documents on CRTC decisions, orders, and other communications can easily find what they’re looking for through a robust and faceted search functionality.

We also installed our Search Analytics so the CRTC can keep track of what people are searching for and how to further improve their content and search results.

We successfully helped Heritage Canada reconstruct their search infrastructure by guiding the planning and implementation of a completely new hardware and software system – which was strongly integrated with their in-house CMS so that all future content they published would be indexed in real-time.

Heritage Canada was also pleased with our reusable search UI template, allowing them to quickly and efficiently add additional search capabilities to other areas of their web environment.

We developed a sentiment analysis solution backed by an enterprise search engine for VitalInsights. It involved analysing millions of survey comments and social comments (e.g. Facebook, Twitter, …) in several languages to enable the production of useful reports. The solution uses sophisticated entity extraction techniques highlighting the negative vs positive sentiments on given topics about specific VitalInsights’ clients’ products or services.

The solution also allows large manufacturers to quickly glance at their customer sentiments in specific regions or for specific retailers.

Our search experts assisted the International Monetary Fund in developing various search functions across their organization. This included the design and build of search systems to be used by internal members, allowing them to better find and access related publications, sources of funding, and other financial-related content.

Our solution also featured a strong focus on auto-classifying data through various user-managed taxonomies.

This project involved the design and implementation of an overall search system, as well as the migrating of the final solution to a new platform.

This search systems allows for users to easily find the recipes they wish through a combination of basic search functionality and advanced taxonomies, allowing users to drill-down through the category hierarchies.