We specialize in professional enterprise search services, including commercial crawling support, and enterprise search engine support for Apache Solr, Elasticsearch, HP Autonomy, Amazon CloudSearch, Google Cloud Search and other leading platforms. Whether you’re just building your search engine infrastructure, or need assistance with an existing system, we can help. From basic assistance to hands-on help, there’s a support package that fits your needs.

As your professional search consulting experts, we recognize that different types of people and companies require different levels of search support. That’s why we’ve established the packages below, which allow you to easily choose your level of required crawling assistance, Solr support, Elasticsearch support, Autonomy support, Amazon CloudSearch support or assistance with any other major enterprise search engine/crawling project.

Don’t waste any more time trying to find the answers you need through community forums or online message boards. Regardless of if you are a business decision-maker, or working in the trenches on the IT side of things, we are here to help you with professional, reliable and prompt enterprise search support. Please choose from a package below for more information.

Support Packages & Pricing

Ask The Experts
We Back You Up
Occasional Hands-on
Enterprise Level
Ask The Experts

Have your questions answered by an expert.

We Back You Up

Professional assistance when you need it.

Occasional Hands-on

Fast hands-on response to any issue that arises.

Enterprise Level

24/7 monitoring, reporting, and quick response time.

Monthly Price $499 $999 $1750 Custom
Customer Support
Response Time 16 business hours 8 business hours 8 business hours 1-4 business hours
Number of Incidents 3/month 6/month Unlimited Unlimited
Hands-on Assistance - - 10 hours/month 20 hours/month +
24/7 Emergency Service - - -
Contact Method Ticket System Ticket System Ticket System & Phone Ticket System & Phone
Product Maintenance
Enterprise Search Engine
Norconex Collectors
Bug Fixes and Releases - -
Web Crawling and Indexing - - -
Search Content Curation - - -
Additional Services
Features & Enhancements - - -
Reports & Recommendations - - -
Hosting Support - - -
Norconex Product Discounts - 10% off purchase 25% off purchase 50-100% off purchase
Inquire Inquire Inquire Inquire

NOTE: Get 1 FREE month of support when you purchase a support package on an annual basis!

We support all major enterprise search engines including:

solr logo
autonomy logo
elasticsearch logo
amazon logo

Why Choose Us?

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Experts in Search

Our in-house team of specialized support professionals have years of collective experience under their belts. We have the knowledge and skills to see your project through.

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Quick Turnaround

When you need help and answers fast, you can rely on us to step in quickly. Our packages begin with response times as low as one hour!

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In-house Support

Our company is based in Canada’s National Capital Region (just outside Ottawa). No outsourcing, no part-timers and no hobbyists; only the professional, high-quality enterprise search support you need.